The Transportation Department said it is investigating the incident to determine if United violated consumer-protection or civil-rights laws.
"When we file our lawsuit it's going to be because every word, every deposition is in that lawsuit fro a reason", he said. It's a potential travel sacrifice for the IT auditor, who lives in Indianapolis and flies United.
In making that assurance, Burke was referring to the role of the aviation officers, who have police training but are not armed with guns.
The airline said it would "not ask law enforcement officers to remove passengers from our flights unless it is a matter of safety and security".
The attorney was unable to say precisely how Dao was injured.
"I would defy anyone to suggest there was not unreasonable force and violence used to help Dr. Dao disembark that plane", said Demetrio, who along with Stephen L. Golan, is representing Dao. But the plane had no empty seats and four crew members who needed to get to Louisville needed to get on the plane, said Megan McCarthy, a United spokeswoman. "We can not stress enough that we remain steadfast in our commitment to make this right", United Airlines said in a statement. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again.
The attorney of David Dao, the man dragged off a United Airlines flight earlier this week, says he definitely plans to sue the airline and the city of Chicago for what transpired and the injuries Dao sustained.
Dao is at a "secure location" continuing his recovery and will speak publicly at some point, Demetrio said.
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In its statement, United insisted again that CEO Oscar Munoz and the airline called Dao numerous times to apologize.
"For a long time, airlines, United in particular, have bullied us".
United's apologies have not quelled a torrent of criticism, especially since those apologies came days after the incident - and after its initial statements appeared at least in part to blame Dao.
Demetrio also said that he felt the city of Chicago had a certain amount of liability in the unfortunate ordeal, saying " [The Chicago Department of Aviation officers] are employees of the city of Chicago.
Demetrio said the family accepts "with gratitude" the airline's "staged" apology.
CEO Munoz is under pressure to contain a torrent of bad publicity and calls to boycott United, including from China, where people have been angered because Dao was an Asian-American passenger.
Mr Demetrio said Dr Dao had been discharged from hospital but would need reconstructive surgery after sustaining several injuries, including concussion, injury to the sinuses and two lost teeth, as a result of his removal. The wording is an obvious play on the incident that occurred Sunday evening when a passenger was physically pulled off a flight after refusing to give up his seat.
"We were horrified, and shocked, and sickened to learn what had happened to him and to see what had happened to him". For 91 years, United has earned the trust of millions of passengers, and we will continue earning their trust, despite the incident on this United Express flight.
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The lawyer said they have taken the first legal steps toward filing a lawsuit.
Fuller watched Dao stumble back to his seat.
Pepper said her father and mother were travelling from California to Louisville, and caught a connecting flight at O'Hare. Slater said that bumping passengers to accommodate airline employees happens infrequently, .
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Evans and United officials said they could not discuss the incident in detail, citing the pending litigation.
Then the council played a different video, that showed police pulling a woman off a United flight previous year, because the crew felt intimidated by her comfort dog. The furor could threaten the future of the police force that guards Chicago's two main airports.
At the start of a City Council hearing on the issue Thursday, Aviation Committee Chairman Michael Zalewski warned that city and United Airlines officials would not be able to answer some questions because of "pending litigation".
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