"A lot of people have ideas and thoughts about how we can make things better, but in that segment, there's been a lot of support", said Munoz.
According to Dao's attorney, the man suffered a concussion and a broken nose in the incident, and lost two teeth.
Crew Members Will Be Booked 60 Minutes Before Departure Under New Policy: The policy comes after passenger Dr. David Dao was dragged off a flight and left bloodied when he did not give up his seat for a crew member.
Cellphone video of the event was viewed by millions and prompted a global public outcry and a stumbling response from the airline and its chief executive, Oscar Munoz.
"United Airlines is a private, for-profit company relying on publicly financed infrastructure - and now, apparently, a public police force - to punish passengers", Blumenthal wrote.
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"You can and should expect more from us, and as CEO I take full responsibility for making this right", Munoz said.
Three staff members had been suspended over the incident.
Blumenthal, a Democrat from CT and frequent critic of the airline industry, called the removal of United flight 3411 passenger David Dao by Chicago airport police "brutal and shocking".
Munoz and other executives vowed to treat customers with dignity, and said that what happened to Dao will never happen again.
Dr Dao's lawyers have taken preliminary steps to begin a lawsuit against United Airlines and the city of Chicago, which operates O'Hare Airport. "No, there was never a consideration for firing an employee or anyone around it".
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"It was a system failure across various areas", Munoz continued.
An engaged couple were removed from a United Airlines flight to Costa Rica on Saturday, as the airline remained under scrutiny following outrage caused by a video last week of a passenger being forcibly removed from a flight.
She declined to say who would testify for United.
"Many of us who fly frequently have experienced overbooking situations", Lipinski said, "but obviously how it was handled in this circumstance was unacceptable, and no passenger should ever be put through what this individual was".
But he said the company had not considered sacking anybody over it.
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