Consumer Reports Pulls Microsoft Surface Tablet Recommendation Over Breakdowns, Unreliability

Microsoft Surface laptop computers sit on display during an event in New York. Consumer Reports pulled its recommendation of four of the laptops

Microsoft's Surface line of tablets, laptops, and desktops is on the receiving end of a black eye today as Consumer Reports is removing its recommended rating for the hardware.

Among the Surface problems owners discovered, Consumer Reports that Surface devices can freeze or unexpectedly shut down, and owners experience touchscreen issues. Urban Armor Gear has just announced a new case for the latest in Microsoft Surface devices.

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"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft said in an emailed statement. Regarding the recommendation, Microsoft does not agree with Consumer Reports, stating that consumers provided different and positive experiences after purchasing the product. "We're proud of the high performance and versatility marks Surface Pro received in Consumer Reports' laptop lab evaluations".

I know this will probably be an unpopular opinion here as well as a semi rare occurrence, but man I think this is a universal problem with Microsofts products. Microsoft was found to be a statistical outlier when compared to other brands as far as product reliability is concerned. According to CR, this is the first time Surface products have been popular enough for the company to gather data from its readers on their long-term reliability and service requirements. So whether you believe that MacBooks and iPads are innovative, they are indeed the most reliable products of their kind.

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This is the first time in two years Consumer Reports removed a laptop recommendation when it pulled ratings for three Hewlett-Packard models and a Lenovo laptop due to fix histories.

Microsoft's estimated breakage rate for its laptops and tablets was higher than most other brands' and the difference was statistically significant enough to warrant this response.

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Microsoft launched the Surface series in 2012, marking the company's first major entry into the hardware market. Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints. Consumer Reports estimates that about 25-percent of these devices result in such, particularly the ones which have been used over two years.

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